Refund policy
<h2>Return & Refund Policy</h2>
<p><strong>Last updated: 14 September 2026</strong></p>
<p>We want you to be happy with your Larova order. <em>Agar koi masla ho, hum theek karenge.</em> This policy explains when you can return an item, how to do it, and how and when you get your money back.</p>
<h3>1. Damaged, wrong or missing items — free replacement</h3>
<p>If your parcel arrives damaged, the bags are torn, an item is missing, or you received the wrong product, we will replace it <strong>free of charge</strong>. You pay nothing, and you do not pay return shipping.</p>
<p>Message us on WhatsApp at <strong>+92 308 5603032</strong> within <strong>48 hours</strong> of delivery with your order number and a photo or short video of the item. Once verified, the replacement is dispatched within 2 working days.</p>
<h3>2. Check your parcel before you pay</h3>
<p>On Cash on Delivery orders you may open and check your parcel in front of the rider before paying. <em>Agar cheez theek na ho, wapas kar dein</em> — you are not obliged to accept it.</p>
<h3>3. Change of mind — 7 days</h3>
<p>If you simply change your mind, you may return the product within <strong>7 days</strong> of delivery, provided that:</p>
<ul>
<li>the bags are unused, unopened and never vacuum-sealed;</li>
<li>the product is in its original packaging; and</li>
<li>everything that came in the set is returned, including the hand pump and all bags.</li>
</ul>
<p>For change-of-mind returns the return delivery cost is paid by the customer. Once we receive the item and confirm its condition, we refund the product price in full.</p>
<h3>4. What we cannot accept</h3>
<ul>
<li>Bags that have been used, opened or vacuum-sealed.</li>
<li>Items returned more than 7 days after delivery.</li>
<li>Items returned incomplete, or without their original packaging.</li>
<li>Items damaged by misuse — for example, storing sharp objects, leather, fur or wet items, or overfilling a bag past its fill line.</li>
</ul>
<p>Because these are sealed storage bags, once a bag has been used it cannot be resold for hygiene reasons. We hope you understand.</p>
<h3>5. Cancelling an order</h3>
<p>You can cancel your order <strong>free of charge at any time before it is dispatched</strong>. Just message us on WhatsApp at +92 308 5603032 with your order number. There is no cancellation fee.</p>
<p>If you paid online and cancel before dispatch, the full amount is refunded to your original payment method — see the timelines below.</p>
<h3>6. How refunds are paid</h3>
<p><strong>Orders paid online</strong> (debit or credit card, Raast, bank account or mobile wallet): the refund is credited back to <strong>the same account or card you paid from</strong>. We initiate the refund with our payment gateway within <strong>3 working days</strong> of approving your return. Your bank or wallet provider then posts it to your account, which normally takes a further <strong>5 to 10 working days</strong> depending on the bank. We will share the refund reference with you on WhatsApp.</p>
<p><strong>Orders paid by Cash on Delivery:</strong> because no online payment was taken, refunds are sent by Easypaisa, JazzCash or bank transfer to an account in your name that you provide. These are processed within <strong>5 working days</strong> of us receiving and checking the returned item.</p>
<p><strong>Order never delivered or out of stock:</strong> if we cannot deliver your order for any reason, or the product is unavailable after you have paid, you receive a <strong>full refund including any delivery charge</strong>, initiated within 3 working days.</p>
<p>Refunds are always made in Pakistani Rupees (PKR) and we never deduct a processing or administration fee from a refund.</p>
<h3>7. How to start a return</h3>
<ol>
<li>Message us on WhatsApp at <strong>+92 308 5603032</strong> with your order number and the reason for the return.</li>
<li>Send a photo or short video if the item is damaged or incorrect.</li>
<li>We confirm the return and tell you where to send the item, or arrange a pickup for damaged and wrong items.</li>
<li>Once the item reaches us and is checked, your refund or replacement is processed on the timelines above.</li>
</ol>
<h3>8. Contact us</h3>
<p><strong>LAROVA (PRIVATE) LIMITED</strong><br>
House No. 6, Ghalib Colony<br>
Qateel Shifai Road, Nadeem Shaheed Road<br>
Samanabad, Lahore 54000<br>
Punjab<br>
Pakistan<br>
Phone / WhatsApp: +92 308 5603032<br>
Email: <a href="mailto:larova1204@gmail.com">larova1204@gmail.com</a><br>
Business hours: Monday to Saturday, 10:00 am to 7:00 pm (PKT)</p>
<p><em>Agar koi shikayat ho, seedha WhatsApp karein — hum jawab denge.</em></p>